Shipping & Returns

Shipping

United Kingdom

All UK orders are shipped from within the country, so no import duties will apply.

During drop periods, please allow up to 2 weeks for your order to be dispatched.

Outside of drop periods, we aim to dispatch in-stock orders on the next working day. However, please allow 3–7 working days during busier periods.

Lost in Alluré is independently operated by Lorrell. Every order is packed with care, and we appreciate your patience during releases and high-demand periods.

International

During drop periods, please allow up to 2 weeks for your order to be dispatched.

Outside of drop periods, we aim to dispatch in-stock international orders on the next working day. However, please allow 3–7 working days during busier periods.

Import duties and taxes are set by your local customs authority and are the responsibility of the customer.

For updates on current orders, pre-orders and upcoming releases, contact info@lostinallure.com or follow @allurejpeg.

Pre-Orders

Pre-order pieces are produced in limited runs and require additional time.

The estimated dispatch timeframe for every pre-order will be clearly stated on the relevant product page. Please allow the stated timeframe before contacting us about dispatch.

Returns & Exchanges

We stand behind the quality of every piece.

If your item is not quite right, you may return it within 14 days of receiving it for a refund, exchange or store credit.

To be eligible, items must be:

• Unworn, unwashed and in their original condition

• Returned with all original tags attached

• Free from marks, odours or damage

Return postage is the responsibility of the customer. For international returns, the customer is also responsible for any customs charges, duties or taxes associated with returning the item. Lost in Alluré cannot cover these costs.

If you would prefer an exchange, it is subject to the requested size being in stock. If it is unavailable, we can offer store credit for a future Lost in Alluré purchase. Customers accepting store credit may reserve an eligible item from an upcoming drop, so they do not need to queue at release.

To start a return, email info@lostinallure.com with your order number and reason for return. We will then send return instructions.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement or refund and cover reasonable associated return costs.

Additional Notes

• We do not currently offer free returns.

• Return shipping costs are the responsibility of the customer.

• Lost in Alluré reserves the right to decline returns that do not meet the conditions above.

• Please keep proof of postage until your return has been received and processed.

• Refunds are processed once the returned item has been received and inspected.

For support, contact info@lostinallure.com.

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